Sierra is an enterprise conversational AI platform for building branded customer-support agents across chat, SMS, WhatsApp, email, voice, and ChatGPT, with outcome-based pricing that only charges when an agent resolves an issue. Built for support teams at large consumer brands.

Ada is an enterprise AI customer service platform that deploys autonomous agents across chat, voice, email, and messaging channels to resolve support inquiries. It targets large companies with high-volume customer service operations that need omnichannel automation, compliance controls, and integration with systems like Zendesk and Salesforce.

Fin is Intercom's AI agent for customer service, resolving complex queries across voice, email, chat, and social with the Fin AI Engine and outcome-based pricing. Built for support teams running on Intercom, Salesforce, HubSpot, Zendesk, Freshdesk, and other major helpdesks.

Decagon is an enterprise AI agent platform for customer support across voice, chat, and email, with shared memory between channels. Built for consumer brands in retail, travel, finance, health, and tech to deflect and resolve support inquiries without human agents.