Helpdesk Automation

AI helpdesk automation tools that triage tickets, draft responses, and resolve repetitive support requests — cutting resolution times and freeing agents for high-value work.

Helpdesk Automation

AI helpdesk automation tools that triage tickets, draft responses, and resolve repetitive support requests — cutting resolution times and freeing agents for high-value work.

Helpdesk Automation

AI helpdesk automation tools that triage tickets, draft responses, and resolve repetitive support requests — cutting resolution times and freeing agents for high-value work.

Stonly

Interactive Guide Platform

Stonly is a knowledge management platform for customer support teams that turns help content into interactive, branching guides instead of static articles. The same content powers a self-serve widget, an AI chatbot, and an agent-assist panel that integrates with Zendesk, Salesforce, Freshdesk, and ServiceNow. Knowledge Agents continuously monitor tickets and policies, flag outdated or duplicate content, and draft updates for human review. Used by RemoteLock, Devialet, Tonal, Fastned, and Siemens for self-serve troubleshooting, agent decision trees, and onboarding checklists.

Fin

Support Ticket Resolver

Fin is Intercom's AI agent for customer service, resolving complex queries across voice, email, chat, and social with the Fin AI Engine and outcome-based pricing. Built for support teams running on Intercom, Salesforce, HubSpot, Zendesk, Freshdesk, and other major helpdesks.

Ada

Omnichannel Support Automation

Ada is an enterprise AI customer service platform that deploys autonomous agents across chat, voice, email, and messaging channels to resolve support inquiries. It targets large companies with high-volume customer service operations that need omnichannel automation, compliance controls, and integration with systems like Zendesk and Salesforce.

Sierra

Branded Support Agent Platform

Sierra is an enterprise conversational AI platform for building branded customer-support agents across chat, SMS, WhatsApp, email, voice, and ChatGPT, with outcome-based pricing that only charges when an agent resolves an issue. Built for support teams at large consumer brands.

Forethought

Multi-Agent Support Platform

Forethought is a customer service AI platform with a multi-agent system (Discover, Solve, Triage, QA, Copilot) that resolves tickets across chat, email, voice, and Slack. Now part of Zendesk, used by support teams in SaaS, ecommerce, fintech, and healthcare.

Helpjuice

Knowledge Base Platform

Helpjuice is a knowledge base platform with AI smart search, an answer bot trained on your articles, content suggestions, and one-click translation into 40+ languages. Used by Amazon, Hertz, and The World Bank for customer-facing and internal help centers.

Decagon

Support Agent Platform

Decagon is an enterprise AI agent platform for customer support across voice, chat, and email, with shared memory between channels. Built for consumer brands in retail, travel, finance, health, and tech to deflect and resolve support inquiries without human agents.