Stonly
Stonly is a knowledge management platform for customer support teams that turns help content into interactive, branching guides instead of static articles. The same content powers a self-serve widget, an AI chatbot, and an agent-assist panel that integrates with Zendesk, Salesforce, Freshdesk, and ServiceNow. Knowledge Agents continuously monitor tickets and policies, flag outdated or duplicate content, and draft updates for human review. Used by RemoteLock, Devialet, Tonal, Fastned, and Siemens for self-serve troubleshooting, agent decision trees, and onboarding checklists.
Use Cases
Build self-serve troubleshooting flows that walk customers through fixes step by step instead of one long FAQ page.
Give support agents scripted decision trees inside Zendesk or Salesforce to handle complex tickets consistently.
Deploy an AI chatbot grounded in your verified guides to deflect common questions before they reach a human.
Cut agent onboarding time by training new hires on the same interactive playbooks they'll use on live tickets.
Run product onboarding checklists and in-app tours to walk new users through key features.
Use Knowledge Agents to audit existing help content, find gaps, and draft updates from ticket data.
Pros
Interactive decision-tree guides keep customers and agents from getting lost in long help articles.
One source of content powers the knowledge base, the chatbot, and the in-ticket agent widget.
Deep integrations with Zendesk, Salesforce, Freshdesk, and ServiceNow surface guides in the agent's workflow.
Knowledge Agents automatically scan tickets and content to flag stale articles and draft updates.
Free forever Basic plan and a 14-day Small Business trial make it cheap to test on real content.
Cons
Enterprise pricing is quote-only with no public numbers, so budget conversations require a sales call.
Help-desk integrations, SSO, AI Agents, and auto-translate all sit behind the Enterprise tier.
Authoring branching guides takes more upfront design work than dumping articles into a CMS.
Heavily oriented toward customer service, so it's a poor fit for general-purpose internal wikis or engineering docs.
Small Business plan caps you at 4,000 guide views and 5 team members before forcing an upgrade.
Platforms
Web
Plugin
Chatbot
API
Compliance & Certifications
SOC 2
AICPA
GDPR
European Union
HIPAA
U.S. HHS
Stonly is a knowledge base built around branching, step-by-step guides rather than long articles, so a support agent or customer clicks through a decision tree instead of scrolling through a wall of text. The same guides feed the chatbot and the agent-assist widget, which means whatever you author once shows up wherever someone needs the answer. Pricing is quote-only past the Small Business tier, and the help-desk integrations and AI Agents are gated to Enterprise.
Solid Choice